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After submission of documents at the Visa Application Centre, you can check the status of your application online, by providing the unique -Application Reference Number (alphanumeric reference provided on the application submission receipt)  and your date of birth.

If you have availed the SMS service, you will receive SMS and email alerts, once the processed application is couriered or is ready for collection at the Visa Application Centre. These alerts will be received on the mobile number and email address provided while submitting your visa application.

Please note that the time for passport collection is between 09:00 to 17:00 in Dubai and between 15:00 to 17:00 in Abu Dhabi. From Sunday to Thursday, except weekends and holidays specified by the Embassies/Government.

During the passport collection at the Visa Application Centre, it is required to provide the following:

  • Original application submission receipt
  • Original Emirates ID card


Representatives/agents/consultants collecting the passport at the counter will have to provide an authority letter from the applicant clearly stating the name of person and agency authorising them to collect the passport on their behalf. Along with the copy of the Emirates ID card of the person collecting the passport.

If you have opted for courier delivery and receive the passport outside of the Visa Application Centre, please be ready to provide the following documents:

  1. Original payment receipt
  2. Document confirming your identity